Privacy Policy

Arahia Electrical Limited ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 2020. This policy explains what personal information we collect, how we use it, and your rights.

What information we collect

We collect personal information when you:

• Contact us via the website, phone, or email
• Request a quote or book a job
• Apply for a trade account
• Submit a credit application form
• Visit our website (see Analytics section below)

The personal information we may collect includes: your name, contact details (phone, email, address), business name and details (for trade accounts), NZBN, GST number, and information about the work you need done.

Credit application information

When you apply for a trade account, we collect additional information including business registration details, financial information, and the names of authorised contacts. We may use this information to carry out a credit check via a New Zealand credit reporting agency. You consent to this check by submitting a trade account application.

How we use your information

• To provide the electrical services you've requested
• To contact you about your quote or job
• To issue invoices and manage accounts
• To assess trade account applications
• To comply with legal obligations
• To improve our services

We will not use your personal information for direct marketing without your consent.

Analytics

Our website uses Google Analytics 4 to understand how visitors find and use the site. This collects anonymised data about page visits, traffic sources, and device types. No personally identifiable information is collected by analytics. Analytics only loads after you accept our cookie notice.

Sharing your information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

• Credit reporting agencies when assessing trade account applications
• Service providers who assist us in carrying out work (e.g., subbies) — under confidentiality obligations
• Government agencies or courts where required by law

Keeping your information

We retain personal information for as long as it is needed for the purpose it was collected, and as required by law. Job records and invoices are retained for 7 years for tax purposes. Credit application records are retained as required by credit reporting laws.

Your rights

Under the Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete information we no longer need
• Complain to the Privacy Commissioner if you believe your privacy rights have been breached

To exercise these rights, contact us at admin@arahiaelectrical.co.nz or call 09 392 0055.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS. Contact form submissions are transmitted securely via Web3Forms. Credit application submissions are handled via our Cloudflare-secured backend.

Contact

For any privacy-related questions or requests:

Arahia Electrical Limited
Email: admin@arahiaelectrical.co.nz
Phone: 09 392 0055

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.