Terms of Trade

These terms of trade ("Terms") apply to all work carried out by Arahia Electrical Limited ("we", "us", "our") for any person or entity ("Client"). By accepting a quote or allowing work to commence, the Client agrees to these Terms.

1. Definitions

"Work" means any electrical installation, repair, maintenance, or inspection services provided by us. "Quote" means a written estimate provided to the Client. "Invoice" means a tax invoice issued by us after completion of Work.

2. Quotes

All quotes are valid for 30 days from the date of issue. A quote is not a fixed-price contract unless explicitly stated as such in writing. If unforeseen circumstances arise during the Work that increase the scope or cost, we will advise the Client before proceeding with any additional work.

3. Acceptance

Work will not commence until the Client has accepted the quote in writing (including by email or text message). Verbal acceptance followed by allowing us to commence work constitutes acceptance of these Terms.

4. Pricing and GST

All prices quoted are exclusive of GST unless otherwise stated. GST at the prevailing rate will be added to all invoices. We are registered for GST (GST No. to be confirmed).

5. Payment terms — standard accounts

Invoices are due for payment within 7 days of the invoice date unless otherwise agreed in writing. Payment may be made by bank transfer, credit card, or cash. Bank account details are provided on all invoices.

6. Payment terms — trade accounts

Clients with approved trade accounts are invoiced on the 20th of the following month (or as agreed in the trade account application). Payment is due by the 20th of the month following the invoice date unless otherwise agreed in writing.

7. Late payment

Invoices not paid within the agreed terms will incur a late payment fee of 2% per month on the outstanding balance, calculated from the due date. We reserve the right to suspend or cease work on any account where payment is overdue.

8. Disputed invoices

Any dispute regarding an invoice must be raised in writing within 7 days of the invoice date. Disputes raised after this period will not be accepted. The Client must pay any undisputed portion of the invoice by the due date.

9. Variations

Any work carried out in addition to the original quote ("variations") will be charged at our standard hourly rate, or as otherwise agreed in writing. We will endeavour to advise of likely variations before proceeding, but in urgent situations may proceed and advise afterwards.

10. Access

The Client is responsible for ensuring reasonable access to the site at the agreed time. If access is not available at the agreed time, a call-out fee may be charged. We are not liable for any delays caused by lack of access.

11. Health and safety

We operate under the Health and Safety at Work Act 2015. We will not undertake work that we assess as unsafe. If an unsafe condition is discovered during work, we will advise the Client immediately. If work must be stopped for safety reasons, any work already completed will be invoiced.

12. Compliance and certification

All electrical work requiring an Electrical Certificate of Compliance (ECC) will be certified and provided to the Client upon payment of the invoice. It is the Client's responsibility to retain the ECC for their records.

13. Materials and equipment

Materials and equipment supplied by us remain our property until payment is received in full. We are not responsible for any materials or equipment supplied by the Client that prove unsuitable or defective.

14. Warranty on workmanship

We warrant that all work will be carried out in accordance with the New Zealand Electrical Code of Practice and applicable standards. Our workmanship warranty is 12 months from the date of completion. This warranty does not cover damage caused by misuse, accidents, or work carried out by others after our work is completed.

15. Third-party materials warranty

Materials and equipment supplied by us carry the manufacturer's warranty. We will assist in facilitating warranty claims but are not liable for the failure of manufacturer-warranted items beyond our workmanship warranty.

16. Liability

Our liability is limited to the value of the work performed. We are not liable for any indirect, consequential, or economic loss. Nothing in these Terms limits liability that cannot be excluded by law, including under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

17. Consumer Guarantees Act

Where the Client is a consumer (as defined by the Consumer Guarantees Act 1993), the guarantees under that Act apply in addition to these Terms. Where the Client acquires our services for business purposes, the Client agrees that the Consumer Guarantees Act does not apply.

18. Damage to existing infrastructure

We take reasonable care to identify and protect existing services and infrastructure. However, we are not liable for damage to concealed services (pipes, cables, or other services not visible and not disclosed to us prior to commencement of work).

19. Subcontracting

We may subcontract parts of the work to other licensed contractors. We remain responsible for the quality of all work performed under our name.

20. Cancellation by the Client

If the Client cancels or postpones work after a booking has been confirmed, we may charge a cancellation fee equivalent to the cost of any materials ordered and any reasonable labour costs already incurred.

21. Cancellation by us

We reserve the right to cancel or postpone work in circumstances beyond our reasonable control, including illness, accident, or extreme weather. We will provide as much notice as possible and reschedule at the earliest opportunity.

22. Intellectual property

Any drawings, specifications, or designs produced by us remain our intellectual property. They may not be reproduced or used by others without our written consent.

23. Privacy

We collect and hold personal information in accordance with the Privacy Act 2020. We will not share your personal information with third parties except as required to carry out the work or as required by law. See our Privacy Policy for full details.

24. Governing law

These Terms are governed by the laws of New Zealand. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the New Zealand courts.

25. Changes to these Terms

We may update these Terms from time to time. The current version will always be available at arahiaelectrical.co.nz/terms-of-trade/. Continuing to use our services after an update constitutes acceptance of the new Terms.

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Arahia Electrical Limited
NZBN 9429050669295
Phone: 09 392 0055
Email: admin@arahiaelectrical.co.nz